FAQ - Frequently Asked Questions

The platform is deliberately clear and intuitive, so you can set everything up yourself. Sign up, complete your details and find playing partners or create your first training session.

Yes, PLAYmunity was created to promote tennis. That is why the platform is completely free for players, coaches and clubs.
No monthly fees, no hidden charges, no selling of data.
Of course there is also a concept to cover costs, but it will remain free of charge for players, coaches and clubs.

Hi, I'm Dominik and I'm happy to support you. Tennis has been part of my life since childhood – not at a professional level, but with a lot of joy and passion. Professionally, I have already built several start-ups, gained extensive experience with user-friendly, scalable platforms and currently work at a mid-sized company in the field of Artificial Intelligence (AI) and Machine Learning (ML).

After many in-depth conversations with my coach, I developed an initial tool to simplify our training registrations. The feedback was outstanding! It quickly became clear that other coaches should be able to benefit from this convenience too. At the same time, I bring my own perspective as a team player: on court I keep noticing how important it is to play a lot and to challenge new opponents again and again. That is how a local solution turned into a comprehensive platform that brings exactly that together.

PLAYmunity combines "Play" and "Community" and stands for a digital platform that brings players, coaches and clubs together.

Yes, you can try PLAYmunity at any time with no obligation. Sign up, set up your profile and test all features at your own pace. If you decide not to continue using the service, you can delete your account yourself at any time – I appreciate constructive feedback to keep improving PLAYmunity.

PLAYmunity is optimised for use on desktop, tablet and smartphone.

In the playing-partner section you can create a new offer for singles, doubles or mixed. You specify details such as date, time window, possible duration, clubs, notes and the player profile you are looking for. You also set how long the offer stays open for requests.

Yes. You can create an offer either for a single date or as a recurring weekly match. Recurring offers can optionally be limited with an end date and paused for a specific period if needed, without having to recreate them from scratch.

You can choose whether your offer should be visible to all matching players or only to your favourites. In the search, offers are always filtered to match your profile and clubs. By default your preferred clubs are taken into account, but you can expand the club search to include additional clubs if needed.

Under Find playing partners you will see pre-filtered offers that match your profile. You can filter by match type such as singles, doubles or mixed, as well as by clubs. At a glance you can see the date, time window, duration, location and the respective player profile, so you can quickly decide whether the offer suits you.

Open a suitable match offer and send a request directly from it. You select the preferred club, the appropriate duration and a start time within the offered time window. Optionally you can leave a message and, if you wish, already share your email address or phone number.

Your request is not confirmed automatically but is initially saved as pending. The offer creator can then accept or decline it. You can see the current status directly in your match overview with labels such as Sent, Accepted, Declined or Cancelled. Activities and upcoming matches also appear on the dashboard, and depending on your settings you will receive notifications by email or push notification.

For doubles or mixed, an offer can have several open spots. The creator specifies how many additional players are needed and can confirm multiple matching requests for a date until all spots are filled. The current status is shown directly on the card so you can instantly see whether one or more players are still being sought.

Yes. Open requests can be withdrawn and confirmed matches can be cancelled later. The other person will be notified so both sides are on the same page. Past or completed entries also remain traceable in the archive.

Favourites help you find interesting players more quickly and to make match offers visible only to your favourites. You can also choose to be notified by push notification or email whenever one of your favourites posts a new offer.

No. You can easily create sub-accounts for children or family members. This lets you manage your whole family's tennis life conveniently from your own account, without separate logins for the kids.

Teams help you run your tennis squad digitally: match days with availability polls, additional events (such as squad training or court subscriptions), members, lineups including backup players, results and statistics – all on one central team page. You can also read an overview on the For teams page.

After signing in, go to “My teams” and choose “New team”. There you select age category, singles and doubles format (including rules such as the third set or no-ad), optionally a season, a team name and your club or clubs. Under visibility you decide whether the team is visible to club members only or stays private for invited members.

Match days are your league or team match days: here you collect availability, plan the lineup and can enter results. Under Events you schedule everything else – for example squad training, court bookings or other dates, including recurring series. Both have their own RSVP options.

For each match day and each event, members can respond with yes, no or tentative and optionally add a short note. As team captain you always see who is available, even when plans change at short notice.

In the Lineup tab you assign available players for the match day and can designate backup players. You can enter singles and doubles results; clear statistics are derived from that. With send lineup to team you can notify assigned and backup players about their roles by push notification.

No. You can add players manually to the team or add club members from your account. In addition, the captain can share a personal invite link: guests can use the team page and respond to polls without registering for a permanent account first. For the full platform (for example the playing-partner section), having your own account still makes sense.

Yes. Among other options, you can send push notifications for new match days and, after finalising the lineup, notify assigned players. For members to receive pushes, they need to allow notifications in their account settings and in the browser or on the device.

With the live ticker for league matches (following scores in real time), fans and club members can follow the match day live.

For PLAYmunity to enrich your club life as much as possible, one thing above all is important: communication. A player exchange only thrives when it is well known and actively used by many members. You get the greatest value from the platform when you actively promote the new playing-partner exchange within your club. Share your individual club link in your newsletter, post it in your WhatsApp groups or put up the poster in the clubhouse. The more members sign up, the easier it becomes to find new playing partners and the more vibrant your club community will be.

If the poster is not displayed optimally, please check the print settings (including portrait orientation) and the paper size (A4). You can adjust the scaling or, for example, open the poster in Windows Photo Viewer and use the print options there.

No problem, just get in touch and we will set up your club: info@playmunity.com.

The training management system helps you organise tennis training, training groups and participants professionally online – from season planning to training camps. This way you keep track of all processes, reduce your administrative workload and can focus on coaching on court.

Using the template you first set the key details of your training – such as title, period and location. Then you define group sizes and training times and create your online registration form in just a few clicks with the ready-made form components.

The Season option is suited for weekly training over a longer period, while Camp is intended for compact training blocks on fixed dates. For season offerings players indicate their available times; for camps they select specific periods – the automatic training scheduler takes these differences into account.

"No selection" means that no specific training session is chosen in the registration form. This way, similar to camps, you can flexibly define group sizes and allocations while still planning a weekly training with availability queries.

Prices are optional, so you can also organise a free trial session, for example. Empty price fields are hidden in the registration form, whereas fields showing €0.00 are explicitly displayed to indicate that the session is free of charge. The stated prices later serve as the basis for invoicing.

Yes, you can manage multiple training offers, groups and periods with a single account, making PLAYmunity suitable for coaches who are active at several locations or in different clubs.

No, players do not need to create their own account. They simply fill in the registration form and receive a personal link that allows them to change their details independently until the registration deadline.

After completing the registration, players receive an email with a confirmation link. If this link is not clicked, the registration remains "open" and no individual change link can be sent. Unconfirmed registrations are not included in the training schedule and are deleted after a certain period for security and quality reasons.

If you do not want to include a registration in the training schedule – for example a test registration – you can set it to "Inactive" via "Deactivate" in the participant details (click the name or the pencil icon). Inactive registrations remain documented but are not factored into the automatic scheduling.

The best foundation for well-matched training groups is well-maintained information on skill level and team membership, provided it is team training. This information significantly simplifies both automatic and manual assignment.

Yes, you can export registrations as a CSV file and process them further in Excel, for example. Please observe the applicable legal requirements and data-protection regulations, especially when storing and sharing personal data.

Groups are given priority when the training schedule is generated, before individual participants are scheduled. This means that existing groups (e.g. established teams or training communities) are preferentially placed together into available training slots.

If a group does not reach the minimum number of participants, the system automatically fills the group with suitable players. Criteria such as age, skill level or available times are taken into account to form groups that are as homogeneous as possible.

If a group cannot be assigned due to time or space constraints, the system attempts to schedule the affected players into other suitable training sessions. This way no training slot is lost and every participant receives an alternative training opportunity where possible.

While the registration period is still running, new registrations may come in or existing ones may be modified. To prevent the optimal composition from being constantly overwritten, final adjustments to the training schedule are only saved permanently after the registration deadline has passed. Groups, however, can be created and edited at any time since they are given priority during automatic scheduling.

Through extensive configuration options you can define criteria such as age or skill level. Available times and selected group sizes are also taken into account. On this basis PLAYmunity generates suitable groups automatically – you can fine-tune the result manually at any time.

You can move players and training sessions via drag & drop. New training sessions are created by clicking on an empty time slot. All changes are saved automatically as soon as you make them.

The right-hand column displays all players who could not be automatically assigned to a training session. If the list is long, a more flexible criteria setting may help. Clicking on a training session filters the list to show only the players available at that time, so you can quickly assign them manually.

Once the schedule is finalised, you can send it out directly below the planning view by email. All scheduled players receive an individual email with their specific training times and group assignments.

The calendar in the training schedule shows only the training times you have defined by default in order to improve clarity. If you want to add sessions outside those times, you can adjust the training times for this training after the registration deadline and then add additional slots.

Co-coaches must be assigned to a specific training in order to be included in the scheduling. Check in the settings whether the co-coach is correctly assigned to the relevant training.

The easiest way is to create invoices from the registration overview of the respective training. The scheduled training sessions and prices are filled in automatically; you can adjust or add any line item as needed. If you want to create an invoice without pre-filled items, you can do so here.

The Girocode enables particularly easy payment of an invoice: the recipient scans the code with their banking app and receives a pre-filled transfer form with all the relevant details.

A draft invoice can be edited at any time as long as it has not been finalised. Once an invoice has been issued, changes are no longer possible – however, you can cancel the invoice and issue a new, corrected one.

Yes, PLAYmunity assigns sequential invoice numbers within your individual invoice series automatically. This keeps your billing clear and meets the common requirements for proper invoicing.